Privacy policies

Introduction

Welcome to Khyratna. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our e-commerce app and website.

Information We Collect

Personal Information

We collect personal information that you provide to us directly, including:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (credit/debit card details)
• Age verification information (users must be 17 years or older)

Usage Data

We may collect information about your usage of our app and website, including:

• Browsing history
• Search queries
• Purchase history
• IP address
• Device information (e.g., device type, operating system)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our site, including:

• Session cookies
• Persistent cookies
• Analytical cookies

How We Use Your Information

We use your information to provide, maintain, and improve our services, including:

• Processing and fulfilling orders
• Communicating with you about your account or transactions
• Providing customer support
• Personalizing your experience
• Sending promotional materials (with your consent)
• Analyzing usage patterns to improve our services

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers (e.g., payment processors, shipping companies)
• Legal authorities, if required by law or to protect our legal rights
• Marketing partners, with your consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These measures include:

• Encryption of sensitive data
• Secure storage of payment information
• Regular security assessments

Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your data
• Withdraw consent at any time

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our site and app. Your continued use of our services after any changes indicates your acceptance of the new terms.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@khyratna.com
Phone: 01216610846
Address: 742 Bordesley Green, Birmingham, United Kingdom, B9 5PQ