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Terms and Conditions

 

1. Introduction

Welcome to Khyratna! These Terms and Conditions govern your use of our mobile app and website. By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Eligibility

You must be at least 17 years old to use our services. By using our platform, you represent and warrant that you meet this age requirement.

3. Account Registration

     To access certain features of our app and website, you may need to create an account. You agree to:

  • Provide accurate and complete information during the registration process.
  • Keep your account information updated.
  • Maintain the confidentiality of your login details.
  • Notify us immediately of any unauthorized use of your account.
  • our privacy policy.

4. Account Use

  • You are entirely responsible for all activity on your account, including all orders that are placed from your account. We reserve the right to suspend or cancel your account immediately at our reasonable discretion.
  • If you are required to create a password as part of our security procedures during the registration process, you must treat such information as confidential and you must not disclose it to any third party.

4. Product Listings

We strive to provide accurate descriptions and images of the products listed on Khyratna. However, we do not guarantee that product descriptions, images, or other content are accurate, complete, reliable, or error-free. If a product offered by Khyratna is not as described, your sole remedy is to return it in unused condition.

5. Order Process

  • After placing an order on our Website by clicking "Place Order," you will see an automated message displayed immediately. Please note, this is not a confirmation or acceptance of your order from us.
  • We will then send you a confirmation email to let you know that your order is being processed. Please note, this email does not signify acceptance of your order.
  • Finally, we will send you an email receipt confirming the products ready for delivery or collection, including any substitutions. This email signifies that we have accepted your order, and a legally binding contract is now in place between you and us.

5. Pricing and Payment

All prices listed on our platform are in GBP and are subject to change without notice. We accept various payment methods, including credit/debit cards and digital wallets. By providing payment information, you represent and warrant that you have the legal right to use the payment method you provide.

6. Shipping and Delivery

We will make every effort to ensure that your products are delivered within the estimated delivery times. However, delivery times are not guaranteed, and we are not responsible for delays due to unforeseen circumstances. Shipping costs will be clearly indicated at checkout.

  • It is your responsibility to ensure someone is available at your delivery address during your selected timeslot. A signature may be required upon delivery, and the person signing must be over 17 years old.
  • If no one is home when we attempt delivery, or the individual present cannot meet our ID or age requirements, we will attempt to contact you by phone. If we are unable to reach you, we will leave a notice of the delivery attempt and contact you to reschedule. We will not leave your order unattended at your address.
  • In certain situations, we may agree to leave your order with a neighbor, but this is done at your own risk, and we are not liable for any losses incurred.
  • If your order is returned due to our failure to deliver it within your booked timeslot and we manage to contact you to arrange a new delivery date and time, we will redeliver your order at no extra cost.

7. Returns and Refunds

If you are not satisfied with your purchase, you may return the product within 14 days of delivery for a full refund, subject to our Return Policy. Returned items must be in their original condition and packaging. Certain products, such as perishable goods and custom orders, may not be eligible for returns.

  • If you changed your mind about a product you must notify Customer Services in writing or by filling in a cancellation form which can be found on our website and email it to customerservice@khyratna.com within 14 days from the day we deliver the products.
  • This right does not apply to (i) to perishable products; (ii) products that are personalised or otherwise bespoke to your instructions; (iii) sealed products where the seal has been removed or which otherwise cannot be returned for hygiene or health & safety reasons;  (iv) sealed audio, video or computer products that have been unsealed.
  • Products canceled under above Condition must be returned to us within 30 days of notifying us of the cancellation. We will process your refund within 14 days of receiving the returned products or from the date you provide proof of return (whichever occurs first).

8. User Conduct

You agree to use Khyratna only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use of the platform. Prohibited behavior includes harassing or causing distress to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our services.

9. Limitation of Liability

Khyratna and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services. Our total liability to you for any claims arising from using our services is limited to the amount you paid for the product or service in question.

10. Termination

We reserve the right to terminate or suspend your access to Khyratna, without notice, for conduct that we believe violates these Terms and Conditions or harms other users of our services.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of [Your Country].

12. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. We will notify you of any significant changes by posting the new terms on our platform. Your continued use of Khyratna after any such changes constitutes your acceptance of the new Terms and Conditions.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, don't hesitate to get in touch with us at:

Email: info@khyratna.com
Address: 742 Bordesley Green, Birmingham, United Kingdom, B9 5PQ


Last revision date : October 2024